Shipping Policy

At Min Shoes Shop, we’re committed to making your shopping experience seamless from checkout to delivery. Our fashionable footwear collection (including clogs, flats, mules, sandals, and sneakers) deserves an equally stylish service to match!

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your trendy footwear arrives safely.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Returns & Exchanges

We want you to love your Min Shoes as much as we do! If you’re not completely satisfied, here’s our simple return process:

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, undamaged, with original tags and packaging
• Non-Returnable Items:
  • Worn footwear (for hygiene reasons)
  • Items without original packaging
  • Items marked as “Final Sale” on product pages
• Return Shipping: Customer’s responsibility (unless item is damaged/defective)

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service at [email protected] within 15 days with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Your order number
• Product name and size
• Reason for return/exchange
• Your contact information

Step 2: Wait for Approval

We’ll respond within 1-2 business days with return instructions and an RMA number (include this with your return).

Step 3: Ship Your Return

Package items securely in original packaging and ship to:

Min Shoes Shop Returns
1398 Ford Street
San Jose, US 95131

Tip: Use a trackable shipping method as we can’t be responsible for lost returns.

Refund Processing

• Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline:
  • 3-5 business days after we receive your return
  • Additional 5-10 business days for bank processing
• Currency: USD (international refunds may be affected by exchange rates)

Exchanges

For size exchanges:

• Follow the standard return process
• Clearly request an exchange in your email
• We’ll ship your new size once we receive the return (standard shipping rates apply)
• If your size is unavailable, we’ll issue a refund instead

Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement.

International Returns

• Customer pays return shipping
• Mark package as “Returned Goods” to avoid customs charges
• Original shipping fees are non-refundable