At Min Shoes Shop, we want you to be completely satisfied with your purchase of our fashionable footwear (clogs, flats, mules, sandals, and sneakers). If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and original packaging.

Please Note:

  • For hygiene reasons, we cannot accept returns on worn footwear or items without their original packaging
  • Final sale items (if any) will be clearly marked as non-returnable on the product page
  • Customers are responsible for return shipping costs unless the item arrived damaged or defective

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Min Shoes Shop Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number. Please include this number with your return package.

Step 3: Ship Your Return

Package the item securely in its original packaging and ship to:

Min Shoes Shop Returns
1398 Ford Street
San Jose, US 95131

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement

Exchanges

For size exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify your desired size
  3. We’ll ship your new item once we receive the return (standard shipping rates apply for the new shipment)

If the item you want is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Please clearly mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond promptly.