Welcome to Min Shoes Shop’s FAQ section! We’ve compiled answers to common questions about our stylish footwear, delivery services, and shopping experience. Can’t find what you’re looking for? Contact our friendly team at [email protected].

About Our Products

What types of shoes does Min Shoes Shop offer?
We specialize in fashionable yet comfortable footwear including:
  • Clogs: Trendsetting designs with modern comfort
  • Flats: Everyday elegance for effortless style
  • Mules: Statement-making slip-ons
  • Sandals: Seasonal must-haves
  • Sneakers: Comfortable classics for your active lifestyle
How do I choose the right size?
Our shoes generally fit true to size. For specific sizing guidance:
  • Check individual product pages for detailed size charts
  • Consider your usual size in similar shoe styles
  • When between sizes, we recommend sizing up for comfort
Remember, our 15-day return policy makes it easy to exchange if needed.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can:
  • Track via DHL/FedEx for standard shipping
  • Use EMS tracking for free shipping orders
  • Contact us at [email protected] for assistance

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
  1. Standard Shipping ($12.95):
    • Processed in 1-2 business days
    • Delivered via DHL/FedEx
    • 10-15 day delivery after shipping
  2. Free Shipping (Orders $50+):
    • Processed in 1-2 business days
    • Delivered via EMS
    • 15-25 day delivery after shipping
Do you ship internationally?
Yes! We ship worldwide with some exceptions:
  • Certain remote areas in Asia may not be serviced
  • Delivery times vary by destination
  • Customs fees may apply depending on your country
How long does order processing take?
Our San Jose team carefully prepares each order:
  • All orders processed within 1-2 business days
  • Each pair undergoes quality inspection
  • Weekends/holidays may extend processing time

Returns & Exchanges

What is your return policy?
We want you to love your Min Shoes:
  • 15-day return window from delivery date
  • Items must be unworn and in original condition
  • Original packaging must be included
  • Contact us first at [email protected] to initiate returns
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return:
  • Processing takes 3-5 business days
  • Refunds appear in 5-10 business days depending on your bank
  • You’ll receive email confirmation when processed

Still Have Questions?

Our customer service team is happy to help! Contact us at:

Email: [email protected]

Mailing Address:
Min Shoes Shop
1398 Ford Street
San Jose, US 95131

We typically respond within 24 hours during business days.